Fastmed Urgent Care

I cut my thumb on December 23. Out of an abundance of caution.

I thought I would stop by at 9 AM on December 24 to see about getting antibiotics. The lobby was completely empty and the lady who helped me asked if I had an appointment. Of course I was a little *** puzzled as this is not a primary care physician but an urgent care center which advertises no appointments needed on the door and on their website, I calmly politely said no I dont have an appointment there is no one here. She turned the monitor 180 to show me digital appointments that have been made every 15 minutes.

I asked her what that was about and she replied, theyve been doing that for about two years when everyone was sick. It is nearly impossible to get a human being on the phone if you try to call one of their offices to complain.

I will be reaching out to our local news station to do an exposé on this. Hopefully this will help someone else out in the future, but it most assuredly is not urgent care.

Arrived for scheduled appointment with excellent front desk staff that made check in quick and simple. 20 minute wait but not concerned because my bladder was not ready to perform the service I was there for.

Employee Jen with condescending tone letting me know "give a sample or go sit back in lobby for 1530 minutes and we can't give you another water for one hour." As I exited the treatment door she stated that if I feel like I am ready before the time to let front desk staff know. Well, I let the front desk staff know several times, but Jen kept calling back other clients who just arrived as walk-ins. 45 minutes later she calls me back with a smug smile on her face which disappeared when I asked her for her name.

I usually don't post complaints and let bad experiences alone but due to her actions (tone initially, time she had me wait despite being available, and her facial gesture when she "decided" I had waited enough time) I feel inclined to. This does not seem like an isolated incident and I hope to deter her or any other employee of FastMed from treating a customer this way.

Hi Husband came and was tested for Covid when we had insurance but he was not ever build for the insurance he paid out-of-pocket andMy husband came and was tested for Covid when we had insurance but he was not ever billed for the insurance he paid out-of-pocket $200 when I followed up and provided the insurance multiple times they couldnt even find his file I tracked this down for over two years even having a friend working in the Director business of FastMed she couldnt resolve it you should have build my insurance $200 however randomly I received a check today for $89 that doesnt satisfy me because my insurance should have paid for the Covid test or it shouldve been free because this was early 2019 Im not happy and I will never ever go to a FastMed again urgent care all the way even Walgreens take care clinics are better than you guys at this point when it comes down to Billing and follow through.

I have prior I have have provided the receipts from his initial purchase of the Covid test which should have been covered by his insurance but was never billed in addition to other things and I get zero recourse $89 is not $210 which is what Fastmed charged me for a Covid test in 2019 when they should have been free I had insurance but that was never billed

I called the location in advance to ensure service was provided and was told yes. I scheduled an appt online.

When my daughter arrived for the appt she was told that she would still need to wait 4-5 hours and that our insurance would not cover the service. I was already aware that we would need to pay so not an issue. Then she was told that they dont do physicals and could not complete the form. The lady at the desk was very rude and argumentative and refused to speak with her further.

I am 4 hours away and when I called I was basically told the same thing and that I could call corporate if I want too and she laughed and hung up. I am still in shock at the allowed behavior by these 2 ladies.

We will for sure spread the word to the others who also need a physical completed to avoid this clinic. Give your money to someone who may provide a respectful, courteous environment for young students.

This location is closest to my home. But, each time I come here, the receptionist is rude and talks down to me.

I guess I keep hoping a change in staff means a change in attitude, but each visit is the same.

Today, I asked the receptionist a question, and she answered, then told me I didn't need to be so rude. I said I wasn't being rude, I didn't understand, so I asked a question, wasn't I allowed to do that. She continued to say the tone of my voice was rude and then continued to argue with me.

She was snippy on every phone call I heard her take and each person I heard her talk to. But, I was the rude one???

Now prior to July 24,2022 all of my interactions with this office in Taylor,Texas have been very professional. From the front desk to the the medical department.

Now I have been going to this clinic since about 2018 or 19 for minor issues. Always top notch service. Every interaction since then excluding meeting with(Rachel or Ann) has been less than stellar. Bineeta Shakla N.P.

has been condensing or argumentative during every interaction.

I understand she is the medical authority in this matter, but a client likes to know that they are being heard when it comes to their health concerns. I don't feel that level of concern or professionalism when dealing with this practitioner.